mifuto Refund Policy:
At Mifuto, we strive to provide the best services and a smooth experience for our customers. Please review our refund and service policies below to avoid any misunderstandings:
1. Refund Policy
1.a: No Cash Refunds: Refunds are not issued in cash. Instead, the refund amount will be credited to your Mifuto Wallet.
1.b: Careful Booking: Customers are advised to carefully book the services they want to avoid unnecessary cancellations or changes.
2.Service Exchange or Change Options
1.a.No Service Exchange or Change: Once a service is booked, it cannot be exchanged or changed for another service.
1.b:Cancellation or Date Change: o You may cancel the order according to our Cancellation Policy (refer to details provided at the time of booking).
1.c:One-Time Date Change: Customers can change the service date one time only. Please ensure accuracy when making changes, as no further modifications will be allowed.
3.Gift Options
If the service or product includes a gift option, ensure the details are correctly mentioned in the order.
4. Shipping Policy
1.a.Any shipped items will take up to 15 working days to be delivered.
1.b:Additional Products: For extra items like hard drives or pen drives, customers must pay an additional amount, including applicable courier charges.
5. Late or Missing Refunds
1.a.Refund delays typically arise due to checking service issues.
1.b:We will carefully review your concerns and resolve them promptly to ensure your satisfaction.
6. Contact for Returns or Queries
If you need to return an item or have any concerns, please contact us at the following address:
Address:
BHIVE Workspace No.467/468,
Sreekrishna, Mariyamma Temple Road,
Indira Nagar 1st Stage, H Colony,
Indiranagar, Bengaluru,
Karnataka 560038
Contact Number: +91 98099 95333
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Email: support@mifuto.com
Refund Process:
1a: Refunds will be credited only to your Mifuto wallet. No cash refunds will be processed.
1.b: Non-Refundable Bookings: Some bookings may be non-refundable, especially if they are last-minute or part of a special promotion. Always check the terms before confirming your booking.
1.c: Need Help? Contact Us: Customer Support: If you encounter any issues with cancellations or refunds, please contact our support team for immediate assistance.
Live Chat: Available 24/7 on our website and app.
Email: support@mifuto.com
Cancellation Policy:
1. Full Refund in Wallet:
1a:If cancelled 10 days or more before the service date, you will receive a full refund in your Mifuto wallet.
50% Refund:
If cancelled 5 to 10 days before the service date, 50% of the amount will be credited to your Mifuto wallet.
Example: For a booking on 13th July 2024, cancel between 1st July 2024 (00:01 AM) and 6th July 2024 (11:59 PM) for a 50% refund.
35% Refund:
If cancelled 3 to 5 days before the service date, 35% of the amount will be credited to your Mifuto wallet.
Example :
For a booking on 13th July 2024, cancel between 7th July 2024 (00:01 AM) and 9th July 2024 (11:59 PM) for a 35% refund.
No Refund:
No Refund:
If cancelled within 3 days of the service date, no refund will be processed.
Example: For a booking on 13th July 2024, cancellations after 10th July 2024 (00:01 AM) will not be eligible for a refund.
Cancellation Policy:
1. Full Refund in Wallet:
1a:If cancelled 10 days or more before the service date, you will receive a full refund in your Mifuto wallet.
50% Refund:
If cancelled 5 to 10 days before the service date, 50% of the amount will be credited to your Mifuto wallet.
Example: For a booking on 13th July 2024, cancel between 1st July 2024 (00:01 AM) and 6th July 2024 (11:59 PM) for a 50% refund.
35% Refund:
If cancelled 3 to 5 days before the service date, 35% of the amount will be credited to your Mifuto wallet.
Example :
For a booking on 13th July 2024, cancel between 7th July 2024 (00:01 AM) and 9th July 2024 (11:59 PM) for a 35% refund.
No Refund:
No Refund:
If cancelled within 3 days of the service date, no refund will be processed.
Example: For a booking on 13th July 2024, cancellations after 10th July 2024 (00:01 AM) will not be eligible for a refund.
Other Terms & Conditions:
1a:Cancellations must be requested via email or through the Mifuto app before the respective deadlines.
1b:Any rescheduling of services must also follow the same cancellation guidelines and is subject to availability
1c:Wallet credits can be used for future bookings and have no expiration date unless otherwise notified
Cancellation Policy Overview
1a: Flexible Cancellation Policies: Each provider has their own cancellation policy, which is outlined on their profile. Make sure to review this before booking.
1.b: Free Cancellation Period: Many providers offer free cancellations if made within a certain period (e.g., 48 hours after booking or up to 7 days before the event). Check the specific terms to see if your booking qualifies.
1.c: Last-Minute Cancellations: Canceling close to the event date may result in partial or no refund, depending on the provider’s policy. Last-minute cancellations may incur a cancellation fee.
How to Cancel a Booking
1a: Cancel via My Bookings: To cancel a booking, go to the "My Bookings- Reserved Services" section of your Mifuto account, select the booking you want to cancel, and click on "Cancel Booking."
1.b: Provide a Reason: You may be asked to provide a reason for cancellation. This information helps us understand and improve our service.
1.c:Cancellation Confirmation: Once you submit a cancellation request, you will receive a confirmation email. Check your email for updates on the cancellation status.
Selecting Your Booking Date
1.a Choose Carefully: When selecting your booking date, please make sure it aligns with your schedule and event needs. Check for any potential conflicts before finalizing the date.
1.b: Peak Seasons and Weekends: Remember that weekends and peak event seasons tend to fill up quickly. Book in advance to secure your preferred date.
