Refund Process:
1a: Refunds will be credited only to your Mifuto wallet. No cash refunds will be processed.
1.b: Non-Refundable Bookings: Some bookings may be non-refundable, especially if they are last-minute or part of a special promotion. Always check the terms before confirming your booking.
1.c: Need Help? Contact Us: Customer Support: If you encounter any issues with cancellations or refunds, please contact our support team for immediate assistance.
Live Chat: Available 24/7 on our website and app.
Email: support@mifuto.com
Cancellation Policy:
1. Full Refund in Wallet:
1a:If cancelled 10 days or more before the service date, you will receive a full refund in your Mifuto wallet.
50% Refund:
If cancelled 5 to 10 days before the service date, 50% of the amount will be credited to your Mifuto wallet.
Example: For a booking on 13th July 2024, cancel between 1st July 2024 (00:01 AM) and 6th July 2024 (11:59 PM) for a 50% refund.
35% Refund:
If cancelled 3 to 5 days before the service date, 35% of the amount will be credited to your Mifuto wallet.
Example :
For a booking on 13th July 2024, cancel between 7th July 2024 (00:01 AM) and 9th July 2024 (11:59 PM) for a 35% refund.
No Refund:
No Refund:
If cancelled within 3 days of the service date, no refund will be processed.
Example: For a booking on 13th July 2024, cancellations after 10th July 2024 (00:01 AM) will not be eligible for a refund.
Cancellation Policy:
1. Full Refund in Wallet:
1a:If cancelled 10 days or more before the service date, you will receive a full refund in your Mifuto wallet.
50% Refund:
If cancelled 5 to 10 days before the service date, 50% of the amount will be credited to your Mifuto wallet.
Example: For a booking on 13th July 2024, cancel between 1st July 2024 (00:01 AM) and 6th July 2024 (11:59 PM) for a 50% refund.
35% Refund:
If cancelled 3 to 5 days before the service date, 35% of the amount will be credited to your Mifuto wallet.
Example :
For a booking on 13th July 2024, cancel between 7th July 2024 (00:01 AM) and 9th July 2024 (11:59 PM) for a 35% refund.
No Refund:
No Refund:
If cancelled within 3 days of the service date, no refund will be processed.
Example: For a booking on 13th July 2024, cancellations after 10th July 2024 (00:01 AM) will not be eligible for a refund.
Other Terms & Conditions:
1a:Cancellations must be requested via email or through the Mifuto app before the respective deadlines.
1b:Any rescheduling of services must also follow the same cancellation guidelines and is subject to availability
1c:Wallet credits can be used for future bookings and have no expiration date unless otherwise notified
Cancellation Policy Overview
1a: Flexible Cancellation Policies: Each provider has their own cancellation policy, which is outlined on their profile. Make sure to review this before booking.
1.b: Free Cancellation Period: Many providers offer free cancellations if made within a certain period (e.g., 48 hours after booking or up to 7 days before the event). Check the specific terms to see if your booking qualifies.
1.c: Last-Minute Cancellations: Canceling close to the event date may result in partial or no refund, depending on the provider’s policy. Last-minute cancellations may incur a cancellation fee.
How to Cancel a Booking
1a: Cancel via My Bookings: To cancel a booking, go to the "My Bookings- Reserved Services" section of your Mifuto account, select the booking you want to cancel, and click on "Cancel Booking."
1.b: Provide a Reason: You may be asked to provide a reason for cancellation. This information helps us understand and improve our service.
1.c:Cancellation Confirmation: Once you submit a cancellation request, you will receive a confirmation email. Check your email for updates on the cancellation status.
Selecting Your Booking Date
1.a Choose Carefully: When selecting your booking date, please make sure it aligns with your schedule and event needs. Check for any potential conflicts before finalizing the date.
1.b: Peak Seasons and Weekends: Remember that weekends and peak event seasons tend to fill up quickly. Book in advance to secure your preferred date.
