Customer privacy and policy
1a: Mifuto - Privacy Policy At Mifuto, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights in relation to this information. By using our services, you agree to the collection and use of your personal information in accordance with this policy.
2a: Personal Information We Collect When you interact with Mifuto, we collect the following types of personal information: Personal Identification Information: Name, email address, phone number, and physical address. Service Information: Details of your booking, such as event date, type of service, and other related event information. Payment Information: Payment details necessary to process transactions, including credit card or bank information. User Account Information: Login details for your Mifuto account (username and password). Communications: Any feedback, support requests, or interactions with our customer service team. Browser and Device Information: Details about your device, IP address, browser type, and interaction with our website.
3a: Information Collection Technologies We collect personal information through the following methods: Forms: Information entered through our booking and inquiry forms. Cookies: Small data files placed on your device or computer when you visit our site to enhance your experience. Log Files: Track actions occurring on the site, including IP addresses, browser type, and referring/exit pages. Web Beacons, Tags, and Pixels: Used to record interactions with our website and email communications.
4a: How Do We Use Your Personal Information? Mifuto uses the collected information in the following ways: To process bookings and deliver our services (photography and videography). To communicate with you about your booking, updates, and service-related inquiries. To improve our website, services, and customer experience based on your feedback and interaction data. For processing payments and providing you with receipts or order confirmations. To comply with legal obligations or resolve disputes. To provide promotional content (only if you have opted-in to marketing communications). To analyze trends and usage for internal reporting.
5a: How We May Share Information We may share your personal information under these circumstances: Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as payment processors (e.g., Razorpay), IT service providers, or email marketing platforms. These partners are contractually obligated to keep your information confidential and secure. Legal Compliance: We may disclose personal information if required to do so by law or to respond to legal requests (e.g., court orders, subpoenas). Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business transaction.
6a:Unsubscribe from Emails You can unsubscribe from Mifuto's marketing emails at any time by following the unsubscribe link included in every promotional email we send. Alternatively, you can contact us directly to remove your email address from our mailing list.
7a: Blocking Cookies You can manage and block cookies through your browser settings. Please note that disabling cookies may impact the functionality of the Mifuto website, including the booking process and account login.
8a: Testimonials/Quotes/Features With your consent, Mifuto may use testimonials, quotes, or features related to your experience for marketing purposes. If you wish to withdraw your consent after providing it, please contact us, and we will remove your information from our materials.
9.aHow to Contact Us If you have any questions or concerns about this Privacy Policy or wish to make a request regarding your personal information, please contact us using the following details: Mifuto - A division of Machooos International Pvt. Ltd. Email: [Insert contact email] Phone: [Insert contact number] Address: [Insert business address]
Suggestions and Feedback Help Center
1. Why Your Suggestions Matter
Mifuto is committed to creating the best experience for our users, and your feedback is a key part of that. By sharing your suggestions and ideas, you help us understand what’s working well and where we can improve. Every suggestion is reviewed and helps us shape the future of Mifuto.
2. Review and Feedback Help
2a: Who Can Leave a Review: Only customers who have booked and completed a service on Mifuto are eligible to leave a review. This ensures that all feedback is from verified users with real experiences.
2b: Where to Leave a Review: Currently, the review feature is available only on the Mifuto website. You can log into your account on the website and navigate to the “My Bookings” section. There, you’ll find an option to rate and review the service provider.
3. How to Write a Review:
Log in to your Mifuto account on the website.
Go to My Bookings and select the completed service you want to review.
Click Leave a Review and provide your feedback, rating, and any additional comments.
Submit your review. Once approved, it will be visible to other users on the website.
4. Why Reviews Are Only Available on the Website:
At this time, Mifuto's review feature is limited to the website to ensure ease of access and a consistent user experience. We are working to bring this feature to the app soon.
5. Review Moderation:
5a: All reviews are subject to moderation to ensure they meet our community guidelines. Reviews that contain offensive language, spam, or false information may be removed.
6. Types of Feedback You Can Share
6a:Feature Requests: Tell us about any features you’d like to see on Mifuto, such as booking options, payment methods, or app functionalities.
6b: Service Quality Feedback: Share your experience with specific services, including what worked well and what could be improved.
6c: Platform Usability: If you encountered any issues with navigation, design, or usability, let us know so we can make your experience smoother.
6d: Provider Feedback: If you’re a provider, we’re interested in hearing your ideas for tools or features that could help you better serve clients.
6e: Report Bugs or Issues: For any technical issues you encounter, please provide details so our team can investigate and resolve them as quickly as possible.
7. What to Include in Your Feedback
7a:Description: Provide a clear and concise description of your suggestion or issue.
7b: Details: Include any relevant booking IDs, service names, or error messages, if applicable.
7c: Screenshots: Screenshots can help us understand visual or technical issues better and speed up the resolution process.
8. Follow-Up on Your Feedback
8a:Our Commitment to Listening: Every feedback submission is reviewed by our team. While we can’t implement every suggestion, we take all feedback seriously and consider it in our development plans.
8b: Response Time: While we may not respond to each feedback individually, we strive to address common suggestions and implement updates regularly based on user feedback.
feedback@mifuto.com
9.Stay Updated
9a:Feature Announcements: Follow Mifuto on social media or subscribe to our newsletter to stay updated on new features and improvements.
9b: Release Notes: Check our website or app for release notes that highlight recent updates and fixes.
10.Contact Support for Urgent Issues
For immediate assistance with technical issues, please reach out to our Customer Support Team:
feedback@mifuto.com
Live Chat: Available 24/7 on our website
Recommendations from Mifuto
1. Book Early for Popular Services
1a:High Demand Services: For services in high demand, like wedding photography or event videography, we recommend booking as early as possible to secure your preferred date and provider.
1b:Peak Seasons: During peak seasons (such as holidays or wedding season), slots fill up fast. Booking early also helps ensure you get the best rate.
2.Review Provider Profiles Carefully
2a:Portfolio & Experience: Take time to browse the provider’s portfolio and read their experience details to make sure they meet your expectations.
2b:Customer Reviews:Check recent customer reviews to get insights into the provider’s work quality, reliability, and customer service.
2c:Specializations:Many providers specialize in certain styles or event types. Look for providers whose expertise matches your needs (e.g., candid photography, corporate events).
3.Communicate Your Expectations Clearly
3a: Discuss Details: Before finalizing a booking, discuss any specific preferences or requirements directly with the provider.
3b: Clarify Timelines:Let the provider know if you have specific deadlines for the delivery of photos, videos, or other services, to ensure smooth post-event coordination.
3c: Provide Visual Examples:If you have a specific style in mind, share sample photos or videos to help the provider understand your vision.
4.Take Advantage of Mifuto Wallet Credits
4a:Using Wallet Credits: For any cancellations that result in wallet credits, use them for future bookings to save on costs. Wallet credits can be applied directly during checkout.
4b:Promotional Offers: Watch for Mifuto promotional offers that can be added to your wallet, helping you make the most of discounts on bookings.
5.Verify Service Details and Policies
5a: Cancellation Policy: Check each provider’s cancellation policy in advance, so you understand refund terms in case of any changes.
5b: Rescheduling Options: For flexibility, some providers allow rescheduling within a specific time frame. Confirm these details with the provider before finalizing the booking.
5c: Service Inclusions: Make sure to review the package details thoroughly to know what’s included and if any additional charges may apply.
6.Plan a Post-Event Review
6a: Share Your Experience: After your event, consider leaving a detailed review to help other customers in the Mifuto community. Your feedback also helps providers improve their services.
6b: Highlight Provider Strengths: Mention any standout moments, such as exceptional creativity or timeliness, to give credit where it's due.
6c: Constructive Feedback: If there’s anything the provider could improve, constructive feedback can help them enhance their future work.
7.Stay Updated on Mifuto’s Latest Features
7a: New Services and Providers: We’re always adding new talent and services. Follow Mifuto on social media or subscribe to our newsletter to stay informed.
7b: Feature Updates: Check our announcements for new features that enhance your experience, such as new payment options, filters, or booking tools.
8.Reach Out for Support When Needed
8a: Customer Support: If you have any questions about a service, payment, or cancellation, our support team is here to help.
8b: Easy Contact Options: Reach out to us via live chat, email at support@mifuto.com, or by phone at +91 9895 09569 94 for immediate assistance.
Booking Help for Customers
1. How to Book a Service
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
2.Payment Process
2a:Choose Payment Method: Select from available payment options like credit/debit card, digital wallets, or Mifuto Wallet credits.
2b:CApply Wallet Credits: If you have wallet credits from a previous cancellation or promotion, you can apply them at checkout to reduce the final amount.
2c:Confirm Booking: After completing the payment, you will receive a confirmation email with your booking details.
3.Managing Your Bookings
3a: Accessing Your Bookings: Go to the “My Bookings” section in your Mifuto account to view all Reserved,processing, completed, and canceled bookings.
3b: Rescheduling a Booking: If your plans change, you may be able to reschedule, depending on the provider’s policy. Simply select “Reschedule” next to your booking and choose a new date.
3c: Canceling a Booking: You can cancel your booking directly from your account. Any refund (in the form of wallet credits) will be processed based on the provider’s cancellation policy.
4.Before Your Appointment
4a:Confirm Details with Provider: It’s a good idea to touch base with your provider to confirm timing, location, and any specific requests you have.
4b:Preparation Checklist: If your booking requires special preparations (such as location setups, event themes, or props), coordinate with your provider beforehand.
4b:Arrive on Time: For event-based services, punctuality helps ensure you get the most out of your session. If any changes occur, notify your provider as soon as possible.
5.Understanding Cancellation Policies
5a: Check the Policy: Each provider has their own cancellation policy. You can view these details on the provider’s profile before booking.
5b: Refunds to Wallet: If you cancel within the allowed period, wallet credits will be issued according to the cancellation terms.
6.Frequently Asked Questions (FAQs)
6a: What should I do if my provider cancels?: If a provider needs to cancel, you will receive a notification and a full refund in wallet credits. You can then book another provider using these credits.
6b: Can I make changes to my booking? : Yes, changes like rescheduling are possible if allowed by the provider’s policy. Go to “My Bookings” and select “Edit” to adjust details.
6c: What happens if I’m not satisfied with the service? : After your booking, leave a review to share your experience. If you had issues, reach out to our support team to address any concerns.
7.Contact Support for Booking Assistance
If you encounter any issues with your booking, feel free to reach out to our Customer Support team. We’re here to help!
Live Chat: Available 24/7 on the website
support@mifuto.com
Phone: Call us at 1-800-MIFUTO for urgent booking assistance.
Account Setup and Management
1. Account Setup and Management
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Communication and Messaging
1. Communication and Messaging
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Safety and Trust
1. Safety and Trust
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Event Preparation and Coordination
1. Event Preparation and Coordination
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Troubleshooting Technical Issues
1. Troubleshooting Technical Issues
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Discounts, Offers, and Promotions
1. Discounts, Offers, and Promotions
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Understanding Terms and Policies
1. Understanding Terms and Policies
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
Reporting Issues or Concerns
1.Reporting Issues or Concerns
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
