Payments Help Center
1. Payment Methods
1a: Accepted Payment Options: Mifuto accepts major credit and debit cards, bank transfers, digital wallets, and other online payment methods. Select your preferred option at checkout.
1b: Secure Payments: All payments are securely processed using industry-standard encryption to ensure your information is safe.
2. Payment Process
2a: How to Make a Payment : After selecting your service, you will be guided to a payment page where you can choose a method and complete your transaction.
2b: Transaction Confirmation: Once payment is successful, you will receive a confirmation email with details of your transaction.
3. Refund Policy
3a: Eligibility for Wallet Credits : If a booking is canceled within Mifuto’s cancellation policy guidelines, a credit will be issued to your Mifuto Wallet rather than a cash refund. You can use this wallet credit for future bookings on the platform.
3b: Processing Time: Wallet credits are typically issued same tme on cancelllation of a successful cancellation request, after verifying eligibility according to the service’s cancellation policy.
3c: How to Use Wallet Credits: Wallet credits can be applied directly at checkout for your next booking. Simply select the “Use Wallet Credits” option during payment.
3d: Requesting Wallet Credits for Refunds: To request a cancellation and receive wallet credit, contact our support team with your booking ID and reason for cancellation. Our team will guide you through the process.
4. Cancellations and Billing Adjustments
4a: Cancellation Fees: Some bookings may incur a cancellation fee. This fee will be shown during cancellation if applicable.
4b: Billing Adjustments: If you need to adjust an invoice, such as adding or removing services, contact our support team. Adjustments may impact the total payment or generate a new invoice.
4c: Credit Notes: If you cancel a service after partial usage, Mifuto may issue a credit note, which you can use for future bookings.
5. Payment Status and Tracking
5a: Checking Payment Status: You can check the status of your payments in the “My Transactions” section of your account. Payments may show as Pending, Completed, or Failed.
5b: Tracking Refund Status: Refund statuses can also be checked in the “My Transactions” section. If a refund has been issued, you will see the estimated processing time.
6. Invoice and Receipt Management
6a:Accessing Invoices: Invoices for each completed transaction can be found in your account under “Invoices.” Download or print them as needed.
6b: Understanding Your Invoice: Each invoice includes itemized charges, applicable taxes, any discounts applied, and the total amount paid.
6b: Receipts for Services: After payment, you will automatically receive a receipt by email. Receipts are also available in the “My Transactions” section.
7. Troubleshooting Payment Issues
7a: Payment Failed:If your payment fails, double-check your card or bank details. If the problem persists, try a different payment method or contact your bank.
7b: Duplicate Payment: If you were charged twice for the same booking, contact our support team. We’ll assist in verifying and refunding any duplicate charges.
7c: Delayed Payment Confirmation: Some payments may take extra time to process. If you haven’t received confirmation within 24 hours, please reach out to our support team.
8. Payment Security
8a: Secure Transactions:Mifuto uses SSL encryption and PCI-DSS compliance to protect all transactions and user data.
8b: Fraud Protection: Mifuto monitors payments for unusual activity. If any suspicious transaction is detected, our team will contact you for verification.
8c: Report Payment Issues: If you suspect any unauthorized transaction on your account, report it immediately to our support team for investigation.
9. Contact Support for Payment Issues
If you experience any payment-related issues that aren’t covered here, please reach out to our customer support team:
Email: support@mifuto.com
Live Chat: Available 24/7 on our website and app.
Phone Support: Call us at +91-9895 0956 94 for assistance with urgent payment issues.
Suggestions and Feedback Help Center
1. Why Your Suggestions Matter
Mifuto is committed to creating the best experience for our users, and your feedback is a key part of that. By sharing your suggestions and ideas, you help us understand what’s working well and where we can improve. Every suggestion is reviewed and helps us shape the future of Mifuto.
2. Review and Feedback Help
2a: Who Can Leave a Review: Only customers who have booked and completed a service on Mifuto are eligible to leave a review. This ensures that all feedback is from verified users with real experiences.
2b: Where to Leave a Review: Currently, the review feature is available only on the Mifuto website. You can log into your account on the website and navigate to the “My Bookings” section. There, you’ll find an option to rate and review the service provider.
3. How to Write a Review:
Log in to your Mifuto account on the website.
Go to My Bookings and select the completed service you want to review.
Click Leave a Review and provide your feedback, rating, and any additional comments.
Submit your review. Once approved, it will be visible to other users on the website.
4. Why Reviews Are Only Available on the Website:
At this time, Mifuto's review feature is limited to the website to ensure ease of access and a consistent user experience. We are working to bring this feature to the app soon.
5. Review Moderation:
5a: All reviews are subject to moderation to ensure they meet our community guidelines. Reviews that contain offensive language, spam, or false information may be removed.
6. Types of Feedback You Can Share
6a:Feature Requests: Tell us about any features you’d like to see on Mifuto, such as booking options, payment methods, or app functionalities.
6b: Service Quality Feedback: Share your experience with specific services, including what worked well and what could be improved.
6c: Platform Usability: If you encountered any issues with navigation, design, or usability, let us know so we can make your experience smoother.
6d: Provider Feedback: If you’re a provider, we’re interested in hearing your ideas for tools or features that could help you better serve clients.
6e: Report Bugs or Issues: For any technical issues you encounter, please provide details so our team can investigate and resolve them as quickly as possible.
7. What to Include in Your Feedback
7a:Description: Provide a clear and concise description of your suggestion or issue.
7b: Details: Include any relevant booking IDs, service names, or error messages, if applicable.
7c: Screenshots: Screenshots can help us understand visual or technical issues better and speed up the resolution process.
8. Follow-Up on Your Feedback
8a:Our Commitment to Listening: Every feedback submission is reviewed by our team. While we can’t implement every suggestion, we take all feedback seriously and consider it in our development plans.
8b: Response Time: While we may not respond to each feedback individually, we strive to address common suggestions and implement updates regularly based on user feedback.
feedback@mifuto.com
9.Stay Updated
9a:Feature Announcements: Follow Mifuto on social media or subscribe to our newsletter to stay updated on new features and improvements.
9b: Release Notes: Check our website or app for release notes that highlight recent updates and fixes.
10.Contact Support for Urgent Issues
For immediate assistance with technical issues, please reach out to our Customer Support Team:
feedback@mifuto.com
Live Chat: Available 24/7 on our website
Recommendations from Mifuto
1. Book Early for Popular Services
1a:High Demand Services: For services in high demand, like wedding photography or event videography, we recommend booking as early as possible to secure your preferred date and provider.
1b:Peak Seasons: During peak seasons (such as holidays or wedding season), slots fill up fast. Booking early also helps ensure you get the best rate.
2.Review Provider Profiles Carefully
2a:Portfolio & Experience: Take time to browse the provider’s portfolio and read their experience details to make sure they meet your expectations.
2b:Customer Reviews:Check recent customer reviews to get insights into the provider’s work quality, reliability, and customer service.
2c:Specializations:Many providers specialize in certain styles or event types. Look for providers whose expertise matches your needs (e.g., candid photography, corporate events).
3.Communicate Your Expectations Clearly
3a: Discuss Details: Before finalizing a booking, discuss any specific preferences or requirements directly with the provider.
3b: Clarify Timelines:Let the provider know if you have specific deadlines for the delivery of photos, videos, or other services, to ensure smooth post-event coordination.
3c: Provide Visual Examples:If you have a specific style in mind, share sample photos or videos to help the provider understand your vision.
4.Take Advantage of Mifuto Wallet Credits
4a:Using Wallet Credits: For any cancellations that result in wallet credits, use them for future bookings to save on costs. Wallet credits can be applied directly during checkout.
4b:Promotional Offers: Watch for Mifuto promotional offers that can be added to your wallet, helping you make the most of discounts on bookings.
5.Verify Service Details and Policies
5a: Cancellation Policy: Check each provider’s cancellation policy in advance, so you understand refund terms in case of any changes.
5b: Rescheduling Options: For flexibility, some providers allow rescheduling within a specific time frame. Confirm these details with the provider before finalizing the booking.
5c: Service Inclusions: Make sure to review the package details thoroughly to know what’s included and if any additional charges may apply.
6.Plan a Post-Event Review
6a: Share Your Experience: After your event, consider leaving a detailed review to help other customers in the Mifuto community. Your feedback also helps providers improve their services.
6b: Highlight Provider Strengths: Mention any standout moments, such as exceptional creativity or timeliness, to give credit where it's due.
6c: Constructive Feedback: If there’s anything the provider could improve, constructive feedback can help them enhance their future work.
7.Stay Updated on Mifuto’s Latest Features
7a: New Services and Providers: We’re always adding new talent and services. Follow Mifuto on social media or subscribe to our newsletter to stay informed.
7b: Feature Updates: Check our announcements for new features that enhance your experience, such as new payment options, filters, or booking tools.
8.Reach Out for Support When Needed
8a: Customer Support: If you have any questions about a service, payment, or cancellation, our support team is here to help.
8b: Easy Contact Options: Reach out to us via live chat, email at support@mifuto.com, or by phone at +91 9895 09569 94 for immediate assistance.
Booking Help for Customers
1. How to Book a Service
1a:Browse Services: Start by exploring our range of providers on Mifuto. Use the filters to narrow down by location, Service name & Service type .
1b:View Provider Profiles: Click on a provider’s profile to learn about their services, see their portfolio, read customer reviews, and check availability.
1c:Select Your Service and Date: Once you’ve chosen a provider, select the specific service package you’re interested in and choose an available date.
1d:Add to Cart and Proceed to Checkout: Click “Book Now” to add the service to your cart. Review your selection and proceed to checkout to complete your booking.
2.Payment Process
2a:Choose Payment Method: Select from available payment options like credit/debit card, digital wallets, or Mifuto Wallet credits.
2b:CApply Wallet Credits: If you have wallet credits from a previous cancellation or promotion, you can apply them at checkout to reduce the final amount.
2c:Confirm Booking: After completing the payment, you will receive a confirmation email with your booking details.
3.Managing Your Bookings
3a: Accessing Your Bookings: Go to the “My Bookings” section in your Mifuto account to view all Reserved,processing, completed, and canceled bookings.
3b: Rescheduling a Booking: If your plans change, you may be able to reschedule, depending on the provider’s policy. Simply select “Reschedule” next to your booking and choose a new date.
3c: Canceling a Booking: You can cancel your booking directly from your account. Any refund (in the form of wallet credits) will be processed based on the provider’s cancellation policy.
4.Before Your Appointment
4a:Confirm Details with Provider: It’s a good idea to touch base with your provider to confirm timing, location, and any specific requests you have.
4b:Preparation Checklist: If your booking requires special preparations (such as location setups, event themes, or props), coordinate with your provider beforehand.
4b:Arrive on Time: For event-based services, punctuality helps ensure you get the most out of your session. If any changes occur, notify your provider as soon as possible.
5.Understanding Cancellation Policies
5a: Check the Policy: Each provider has their own cancellation policy. You can view these details on the provider’s profile before booking.
5b: Refunds to Wallet: If you cancel within the allowed period, wallet credits will be issued according to the cancellation terms.
6.Frequently Asked Questions (FAQs)
6a: What should I do if my provider cancels?: If a provider needs to cancel, you will receive a notification and a full refund in wallet credits. You can then book another provider using these credits.
6b: Can I make changes to my booking? : Yes, changes like rescheduling are possible if allowed by the provider’s policy. Go to “My Bookings” and select “Edit” to adjust details.
6c: What happens if I’m not satisfied with the service? : After your booking, leave a review to share your experience. If you had issues, reach out to our support team to address any concerns.
7.Contact Support for Booking Assistance
If you encounter any issues with your booking, feel free to reach out to our Customer Support team. We’re here to help!
Live Chat: Available 24/7 on the website
support@mifuto.com
Phone: Call us at 1-800-MIFUTO for urgent booking assistance.
Account Setup and Management
1. Account Setup and Management
1a:Creating a Mifuto Account: Step-by-step guide to setting up an account, verifying your email, and logging in.
1b:Managing Account Information: How to update personal details, change passwords, and enable two-factor authentication.
1c:Profile Settings: Guidance on customizing your preferences, notification settings, and privacy options.
Communication and Messaging
1. Communication and Messaging
1a:Using In-App Messaging: Instructions on how to contact providers, discuss details, and confirm specifics directly through the app.
1b:Etiquette for Communication: Tips for polite and effective communication with providers.
1c:Receiving Notifications:Ensuring you’re updated on booking status, messages, and reminders through notifications.
Safety and Trust
1. Safety and Trust
1a:Platform Safety Measures: Overview of Mifuto’s safety protocols, such as provider verification and user privacy.
1b:Handling Disputes: Steps to take if a disagreement arises with a provider, and how Mifuto’s dispute resolution team can help.
1c:Community Guidelines:Code of conduct for maintaining a safe and respectful community environment on Mifuto.
Event Preparation and Coordination
1. Event Preparation and Coordination
1a:Pre-Event Checklists: Lists and guides to help customers prepare for common event types, like weddings, corporate events, or family gatherings.
1b:Coordinating with Providers: Best practices for working closely with your provider to ensure everything is ready on the day of the event.
1c:SeDay-of Tips: Recommendations to make sure the event goes smoothly, including timelines, arrival times, and backup plans.
Troubleshooting Technical Issues
1. Troubleshooting Technical Issues
1a:App and Website Support: Common solutions for login issues, loading problems, or errors.
1b:Updating the App: Instructions on how to check for and install the latest version of the app for optimal performance.
1c:Clearing Cache and Cookies: Guidance on maintaining a smooth experience by regularly clearing app or browser cache.
Discounts, Offers, and Promotions
1. Discounts, Offers, and Promotions
1a:Applying Promo Codes: Step-by-step instructions on where to enter promo codes at checkout.
1b:Earning Wallet Credits: Ways to earn and redeem wallet credits through promotions, referrals, or platform loyalty programs.
1c:Staying Informed on New Offers: Tips for staying updated on the latest discounts via newsletters, social media, or app notifications.
Understanding Terms and Policies
1. Understanding Terms and Policies
1a:Cancellation Policy:Overview of general platform and provider-specific cancellation terms.
1b:Privacy Policy: Summary of how Mifuto handles personal data and user privacy.
1c:Terms of Service: Important terms customers should be aware of when using the platform, including liability, refund policies, and usage guidelines.
Reporting Issues or Concerns
1.Reporting Issues or Concerns
1a:How to Report a Problem: Guide on reporting service issues, fraud concerns, or platform bugs.
1b:Providing Detailed Feedback: Encouraging users to give specific feedback to help the support team resolve issues more effectively.
1c:Escalating Complaints: How to escalate complaints when necessary and what to expect from Mifuto’s customer support team.
Usefull Links
