Details about cancellations, refunds, and payment policies.
1.a Choose Carefully: When selecting your booking date, please make sure it aligns with your schedule and event needs. Check for any potential conflicts before finalizing the date.
1.b Peak Seasons and Weekends: Remember that weekends and peak event seasons tend to fill up quickly. Book in advance to secure your preferred date.
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At Mifuto, we strive to provide the best services and a smooth experience for our customers. Please review our refund and service policies below to avoid any misunderstandings:
1. Refund Policy
1.a No Cash Refunds: Refunds are not issued in cash. Instead, the refund amount will be credited to your Mifuto Wallet.
1.b Careful Booking: Customers are advised to carefully book the services they want to avoid unnecessary cancellations or changes.
2. Service Exchange or Change Options
1.a No Service Exchange or Change: Once a service is booked, it cannot be exchanged or changed for another service.
1.b Cancellation or Date Change: You may cancel the order according to our Cancellation Policy (refer to details provided at the time of booking).
1.c One-Time Date Change: Customers can change the service date one time only. Please ensure accuracy when making changes, as no further modifications will be allowed.
3. Gift Options
If the service or product includes a gift option, ensure the details are correctly mentioned in the order.
4. Shipping Policy
1.a Any shipped items will take up to 15 working days to be delivered.
1.b Additional Products: For extra items like hard drives or pen drives, customers must pay an additional amount, including applicable courier charges.
5. Late or Missing Refunds
1.a Refund delays typically arise due to checking service issues.
1.b We will carefully review your concerns and resolve them promptly to ensure your satisfaction.
6. Contact for Returns or Queries
If you need to return an item or have any concerns, please contact us at the following address:
Address:
BHIVE Workspace No.467/468,
Sreekrishna, Mariyamma Temple Road,
Indira Nagar 1st Stage, H Colony,
Indiranagar, Bengaluru,
Karnataka 560038
Contact Number: +91 884 835 1073
Email: support@mifuto.com
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1.a Refund Method: Refunds will be credited only to your Mifuto wallet. No cash refunds will be processed.
1.b Non-Refundable Bookings: Some bookings may be non-refundable, especially if they are last-minute or part of a special promotion. Always check the terms before confirming your booking.
1.c Need Help? Contact Us: If you encounter any issues with cancellations or refunds, please contact our support team for immediate assistance.
Live Support: Available 12/7 on our website and app.
Email: support@mifuto.com
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1. Full Refund in Wallet
1.a If cancelled 10 days or more before the service date, you will receive a full refund in your Mifuto wallet.
50% Refund
If cancelled 5 to 10 days before the service date, 50% of the amount will be credited to your Mifuto wallet.
Example: For a booking on 13th July 2024, cancel between 1st July 2024 (00:01 AM) and 6th July 2024 (11:59 PM) for a 50% refund.
35% Refund
If cancelled 3 to 5 days before the service date, 35% of the amount will be credited to your Mifuto wallet.
Example: For a booking on 13th July 2024, cancel between 7th July 2024 (00:01 AM) and 9th July 2024 (11:59 PM) for a 35% refund.
No Refund
If cancelled within 3 days of the service date, no refund will be processed.
Example: For a booking on 13th July 2024, cancellations after 10th July 2024 (00:01 AM) will not be eligible for a refund.
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1.a Cancellation Request: Cancellations must be requested via email or through the Mifuto app before the respective deadlines.
1.b Rescheduling Policy: Any rescheduling of services must also follow the same cancellation guidelines and is subject to availability.
1.c Wallet Credits: Wallet credits can be used for future bookings and have no expiration date unless otherwise notified.
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1.a Flexible Cancellation Policies: Each provider has their own cancellation policy, which is outlined on their profile. Make sure to review this before booking.
1.b Free Cancellation Period: Many providers offer free cancellations if made within a certain period (e.g., 48 hours after booking or up to 7 days before the event). Check the specific terms to see if your booking qualifies.
1.c Last-Minute Cancellations: Canceling close to the event date may result in partial or no refund, depending on the providerβs policy. Last-minute cancellations may incur a cancellation fee.
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1.a General Cancellation Policy:
All hospital bookings are subject to the standard Cancellation & Refund Policy available under the Cancellation Menu on the Mifuto platform.
1.b Partial Service Cancellation:
If a photography or videography service has been partially completed, the amount payable for the service already provided will be calculated according to the agreed booking terms.
If 50% of the service has been completed, 50% of the total service amount will ordinarily be payable for the service rendered, subject to the actual work performed, agreed pricing and applicable law.
The photographer's or videographer's payment and the customer's eligible refund will be calculated separately. Any refund will be processed according to the applicable cancellation policy.
1.c Medical Emergency Refund Policy:
1. Service Not Started: If the service has not started for any unavoidable reason, including a medical emergency involving the mother or baby, the full amount paid by the customer will be refunded, subject to applicable law.
2. Partial Service Completed: If 50% of the service has been completed and the remaining service cannot be provided due to an illness or medical emergency involving the mother or baby, the customer must pay for the portion of the service already completed. The amount payable will be calculated according to the agreed service charges.
3. Delivery of Files: Where the service has been partially completed, photographs, videos and other applicable files will be delivered only after the customer has paid the full amount due for the completed portion of the service.
4. GST Treatment for Refunds:
a. Refund Before Filing GSTR-1: If the customer is refunded before the relevant invoice details are reported in GSTR-1, the invoice and tax reporting must be handled appropriately under the applicable GST rules. An invoice must not be cancelled merely because a refund has been issued if the underlying supply or tax treatment requires a different procedure.
b. Refund After GST Reporting or Tax Payment: If the invoice has already been reported in GSTR-1 or the applicable GST has been paid through GSTR-3B, a credit note may be required, depending on the circumstances. The credit note must be reported in the applicable GST return within the prescribed time limits and subject to the statutory conditions for reducing tax liability.
c. B2B Customers and Input Tax Credit: Where the customer is a registered business that has claimed Input Tax Credit (ITC), the customer may be required to reverse the corresponding ITC in accordance with applicable GST provisions.
5. Refund Calculation: Any eligible refund for the uncompleted portion of the service will be calculated after accounting for the amount lawfully payable for the service already provided and the applicable GST adjustments. Mifuto will process any required invoice cancellation, credit note or tax adjustment in accordance with the applicable GST regulations.
1.d Cash Refunds for Other Cancellations:
For cancellations unrelated to a medical emergency involving the mother or baby, cash refunds are not ordinarily available under Mifuto's standard voluntary cancellation policy, where legally permissible.
Where a refund is eligible, the amount may be credited to the customer's Mifuto Wallet for use towards future eligible Mifuto services.
This restriction does not apply where a refund through the original payment method or another form of cash refund is required by applicable law.
1.e Payment & Deliverables:
Photographs, videos and other agreed deliverables will ordinarily be released only after the full applicable service amount has been paid.
If the advance payment is less than 50% of the total service amount, the outstanding balance must be settled according to the agreed payment terms. For a completed service, the full outstanding balance must be paid before the deliverables are released.
Cancellation, refund and deliverables arrangements remain subject to applicable law and the customer's statutory rights.
1.f Refund Calculation:
Mifuto will calculate the eligible refund by considering the amount paid, the portion of the service completed, the agreed service-provider payment and any lawful, reasonable and previously disclosed deductions.
Refunds will be processed through the applicable refund method in accordance with the cancellation policy and applicable law.
1.g Applicable Indian Laws:
This policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as amended and applicable from time to time.
Nothing in this policy excludes or restricts any mandatory consumer right or legal remedy. If any provision conflicts with applicable law, the law will prevail to the extent of that conflict.
1.h Cancellation Confirmation & Support:
Once you submit a cancellation request, you will receive a confirmation message or email, as applicable. Please check your registered contact details for updates on your cancellation and refund status.
For cancellation, refund or payment-related assistance, contact:
Email: info@mifuto.com
1.i More Information:
Please review the applicable cancellation terms before confirming your hospital booking. Refund eligibility will be assessed based on the booking terms, the circumstances of cancellation, the service already provided and applicable law.
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1.a How to Cancel a Booking:
1. Open the Mifuto App and log in.
2. Go to the βMy Bookingsβ section.
3. Select the booking you want to cancel.
4. Tap βReserved Bookingβ.
5. Choose a reason for cancellation (optional).
6. Confirm your cancellation. You will receive a confirmation message and, if eligible, your refund will be processed as per our Cancellation & Refund Policy.
1.b Provide a Reason: You may be asked to provide a reason for cancellation. This information helps us understand and improve our service.
1.c Cancellation Confirmation: Once you submit a cancellation request, you will receive a confirmation email. Check your email for updates on the cancellation status.
1.d More: feedback@mifuto.com
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An OTP confirmation may be required to verify service completion. Customers are requested to ensure accurate event timing to avoid service disruptions.
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Additional guests or participants beyond the service limit may require extra charges depending on the package selected.
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Privilege card holders may receive special benefits including discounts, priority bookings, and exclusive services based on membership eligibility.
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Mifuto encourages customers to provide feedback regarding service quality and platform experience to maintain transparency and improve services.
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If customers encounter any issues or concerns during or after the service, they are encouraged to report them through the official support channels for timely resolution.
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