Fast and secure delivery across Kerala
Photo frame delivery is available across Kerala. Customers can select and frame their favorite photos directly from the Mifuto image gallery. Once the frame order is confirmed, it will be delivered within 2β3 working days through our fast shipping service.Was this helpful?
Online payment only for frame orders
All frame orders must be paid online at the time of booking. Cash payments are not available for frame orders. This ensures secure order confirmation and faster processing.Was this helpful?
Review carefully before confirming your order
Customers are advised to carefully review the selected frame size, design, and image before placing the order. Once the order is confirmed, changes may not be possible.Was this helpful?
Frame orders cannot be cancelled after confirmation
After placing a frame order, cancellation is not allowed because the framing process begins immediately.Was this helpful?
Important instructions for delivery issues
Damage or Complaint Reporting
If you receive a damaged frame or face any issue with your order, please contact our support team immediately.
- π Contact Mifuto Customer Support immediately
- π¬ Call our support team or message us on WhatsApp
- π¦ Check the package condition before opening
Before opening the frame package, please record a video while unboxing. This video will serve as proof if you need to report any damage or delivery issue.
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Cancellation Policy Overview
1.a Flexible Cancellation Policies: Each provider has their own cancellation policy, which is outlined on their profile. Make sure to review this before booking.
1.b Free Cancellation Period: Many providers offer free cancellations if made within a certain period (e.g., 48 hours after booking or up to 7 days before the event). Check the specific terms to see if your booking qualifies.
1.c Last-Minute Cancellations: Canceling close to the event date may result in partial or no refund, depending on the providerβs policy. Last-minute cancellations may incur a cancellation fee.
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How to Cancel a Booking
1.a How to Cancel a Booking:
1. Open the Mifuto App and log in.
2. Go to the βMy Bookingsβ section.
3. Select the booking you want to cancel.
4. Tap βReserved Bookingβ.
5. Choose a reason for cancellation (optional).
6. Confirm your cancellation. You will receive a confirmation message and, if eligible, your refund will be processed as per our Cancellation & Refund Policy.
1.b Provide a Reason: You may be asked to provide a reason for cancellation. This information helps us understand and improve our service.
1.c Cancellation Confirmation: Once you submit a cancellation request, you will receive a confirmation email. Check your email for updates on the cancellation status.
1.d More: feedback@mifuto.com
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Event Timing & OTP
An OTP confirmation may be required to verify service completion. Customers are requested to ensure accurate event timing to avoid service disruptions.
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Additional Guests
Additional guests or participants beyond the service limit may require extra charges depending on the package selected.
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Mifuto Privilege Card
Privilege card holders may receive special benefits including discounts, priority bookings, and exclusive services based on membership eligibility.
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Transparency and Feedback
Mifuto encourages customers to provide feedback regarding service quality and platform experience to maintain transparency and improve services.
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Reporting Issues or Concerns
If customers encounter any issues or concerns during or after the service, they are encouraged to report them through the official support channels for timely resolution.
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