What if the client is not happy with the photos?

If a client is not satisfied with the photos or videos after the service, they can report the issue through the platform.

Once a complaint is raised, a query will be sent to the photographer or videographer to understand their side of the situation. It’s important to respond properly, because the review team will check both sides before making a decision.

If the issue is identified as a technical mistake from the photographer or videographer side (like quality issues, missed coverage, etc.), then action will be taken. In such cases, the service amount may be collected and refunded to the customer.

If the photographer or videographer does not respond to the query, the account can be temporarily blocked until the issue is addressed.

At the same time, not all complaints mean a mistake. If there is no clear technical issue and it’s more about personal preference, the Mifuto support team will step in, understand both sides, and explain it to the customer.

Usually, complaints are reviewed and resolved within 3 days.

So overall, the system is clear:
complaint raised → both sides reviewed → decision taken → issue resolved.